We have added the most common questions regarding our company and our products but new ones will always emerge. If you are not able to find the answer you are looking for do not hesitate to contact us and we will be sure to help you in the best possible way. Contact information is to your right.
I really love your products, do you have any job openings or internship positions available?
Thanks! To check out career opportunities please click here and you will be re-directed.
Do you manufacture any other type of products besides headphones?
No, we are sticking to what we do best and that is fashionable headphones.
My clicker on the remote does not work for my iPhone?
Check the socket on your iPhone for dust or fluff from your pocket, it is the tip of the plug which handles the remote and a bad connection may accure due to fluff.
Which phones work together with the Urbanears headphones?
At Urbanears we design and construct all of our products to play sound at an ample level with any music-playing device utilizing a 3.5mm standard socket. We also think it is natural to include a microphone and remote, as the majority of all portable music players are also cell phones, thus we have added the functionality of a headset.
At about 130mm / 5” distance from the left earpiece, you’ll always find a microphone and remote on a pair of Urbanears headphones. The microphone is omnidirectional and receives frequencies from 15Hz to 16KHz and is constructed to capture voice at optimal capacity. The microphone is also equipped with a one-button remote for handling music and incoming calls.
We have chosen to adjust our products to support the dominating standard for mobile two-way communication, based on the 3.5 mm plug. This standard is used by manufacturers such as Blackberry, HTC and Apple. However, not all suppliers have adapted to this standard and in fact have developed their own version, deliberately closing out third-party products such as ours. In many cases, adapters are still available from these manufacturers.
The Urbaners Plattan fits too tight on my head, what can I do?
You can relieve the clamping pressure by stretching the headband. Please place your hands at either end of the headband (NOT on the hinges or on the ear pieces) and stretch your hands away from each other, gently stretching the headband. Please repeat this process until you find the perfect fit for you. Please note, stretch at your own risk: any damage that occurs in this process is not considered a manufacturing defect and is not covered by the warranty.
I’ve had a problem getting my microphone to work with my PC, do you have any tips?
Try the neutral adapter found in the packaging, some computers might not have the two-way connection built in.
The sound sometimes disappears from one side of the headphone, whats wrong?
The headphone is broken so please read our warranty text and see if you can use our one-year limited premium replacement warranty.