Terms and conditions
Putting it briefly, your satisfaction and security is our highest priority. That is why we have summoned up a few basic rules that governs the use of our site. We provide this site as a service to you, our customer and hope you will enjoy the content provided for you. Zound Industries International AB reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
We do not guarantee that all the items available at the Urbanears.com web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or by e-mail. Urbanears.com cannot warrant that the content of Urbanears.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Urbanears.com may at any time change the content of the site. Though Urbanears.com strife to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through Urbanears.com are performed and concerned for by outside organizations. In situations where Urbanears.com act as agent for such services, we cannot be held responsible for any errors resulting from their activities. Urbanears.com cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. Urbanears.com cannot guarantee a problem-free uninterrupted and secure access to the web site.
All personal information saved at Urbanears.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of Urbanears.com. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our web shop, you can choose not to receive information from Urbanears.com. If you wish to end your subscription to information from Urbanears.com, send an email to firstname.lastname@example.org stating your email address and a short description of the matter.
You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to email@example.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks. Urbanears.com make the reservation to delay any order if we suspect a further security control is needed.
Urbanears.com use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Urbanears.com uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if you disallow cookies.
Urbanears.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.
We cannot guarantee that colors in the website are fully equivalent to the items’ actual colors. This depends on the color settings of your computer and monitor.
Payment & Prices
We accept card payments by Visa, Eurocard, MasterCard, American Express, PayPal and Klarna. If your country is part of the European Union (EU), prices include Swedish VAT at 25 %.
Shipping costs will be added to your order. For shipping charges, please view the Urbanears.com shipping charge table. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Urbanears.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Urbanears.com cannot accept returns where labels have been removed.
You are responsible for the shipping of returned items back to Urbanears.com. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, Urbanears.com will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
For exchanges and returns send an email to firstname.lastname@example.org.
The same policy as above applies during sales periods, except that Urbanears.com will not allow exchanges.
Shipping costs will not be refunded for uncollected items.
Violation of rules
Urbanears.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
In case of Force Majeur, Urbanears.com obligations are procrastinated. The contract between you and Urbanears.com can in such cases be partially or fully terminated by yourself or by Urbanears.com. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Urbanears.com will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
Our personnel is based in Sweden operate during normal business hours based on central European time (CET)