united arab emirates
Bag Shop Shop 0 0
Bag
Your bag is empty
Show summary & checkout

Discount

Shipping

$ 29.99

Shipping Discount

- $ 0

Total

$ 0

Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Method
DHL Express
Cost
$29.99 for orders below value $150, $19.99 for order equal or above $150
Time
2 - 7 business days.
2 business days
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers. 


When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.


Read more about our Return policy here
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

Complaints and
Disputes

Complaints and Disputes.

You are welcome to contact us if you have any questions or complaints regarding your order. You can easily reach us via the contact information found here.

In the event of a dispute, we will comply with decisions from established and generally recognised alternative dispute resolution bodies. To access the alternative dispute resolution body in your country within the EU, click here.

EU citizens also have the right to complain via the EU’s web-based dispute resolution platform, which you can access here.

Notwithstanding the above, any disputes may also be settled in any competent court where you as a customer are domiciled.