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Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

DELIVERIES

Deliveries.

When your order is placed, we will send you a confirmation email. Once your package is ready to ship, we will send you an email with final confirmation and your tracking number. Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to your country. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Depending on which shipping method you choose and the total amount of your order, shipping fees may apply.

If you have any queries regarding this information or your order, you are welcome to contact us here.


Delivery to non EU countries.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

To the extent permitted by mandatory law, using a freight forwarder to ship items internationally may result in complications not covered by urbanears.com, who will not be considered the exporter of these goods. Urbanears.com will not be responsible for damage, defect, material difference, or loss that occurs to goods after they are delivered to you or a freight forwarder.

This means that urbanears.com is not able to provide a replacement or a refund for any shipment taken outside of the EEA, Switzerland or the UK by using a freight forwarding service. International return labels will not be issued for items exported through a freight forwarder.