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Discount

Shipping

€ 19.99

Shipping Discount

- € 0

Total

€ 0

Method
DHL Express
Cost
€19.99
Time
2 - 7 business days.
1 business day
Free Shipping From
€99
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

EXTENDED

RETURNS

SHIPPING INFORMATION DURING HOLIDAYS


30 DAYS RETURN.

In accordance with what is stated in our Terms of Purchase you have the right to withdraw from your purchase made from Marshall Group within 30 days if you are not happy with your product. If you wish to withdraw from your purchase, we prefer that you submit a request on our website or chat with us on our website during our opening hours. You can also use this standard form for the right of withdrawal.

 

EXTENDED RETURNS TO 31ST JANUARY

No stress. We always have a 30 day return policy, but we are now extending it so that you can return any presents or orders until the 31st of January.

 

BE AWARE OF ADDITIONAL SHIPPING TIMES

We pack and ship your product the same day if you place the order on working days before 2pm and we do so also in December. We always do our very best to make sure you get your order as fast as possible and you will get an email with a tracking number as soon as your orders is shipped.

Our shipping partner have though warned us for potential longer delivery times, so to be really safe getting your products before the big day, make sure to place the order as soon as possible. To some addresses the delivery might now take up to 7 working days.


AMERICAS CUT OFF DATES

Shipping Destination

Order By Date

UPS - 2 Day Air Carbon Neutral Shipment
All USA

Dec 20th before 1:00pm EST

UPS - Standard Carbon Neutral Shipment
All Canada

Dec 12th before 1:00pm EST

UPS - Worldwide Expedited Carbon Neutral Shipment
All Canada

Dec 14th before 1:00pm EST

UPS - Worldwide Expedited Carbon Neutral Shipment
All Mexico

Dec 14th before 1:00pm EST

UPS - Worldwide Expedited Carbon Neutral Shipment
LATAM

Dec 12th before 1:00pm EST

 

APAC

Shipping Destination

Order By Date

Australia, New Zealand, Singapore

Dec 15th before 12:00pm CST

Hong Kong

Dec 21st before 12:00pm CST

 

REST OF THE WORLD

Shipping Destination

Order By Date

DHL :
Algeria, Bahrain, Ghana, Morocco, Nigeria, Qatar, Saudi Arabia, South Africa, Tunisia, UAE

Dec 13th before 12:00pm CET

DHL/UPS :
Denmark, Finland, Greenland, Iceland, Norway, Sweden, UK

Dec 15th before 12:00pm CET

PostNord :
Denmark, Finland, Estonia, Hungary, Italy, Latvia, Lithuania, Luxembourg, Portugal, Spain, Slovakia, Sweden

Dec 15th before 12:00pm CET

DHL :
Rest of Europe

Dec 18th before 11:00am CET

 

CLOSED FOR WAREHOUSE INVENTORY

We are closing our warehouse the below dates and during these days we will not pick and ship on the same day, so delays up to 1-2 days are expected.

Region

Closure dates

Americas

- 23 December
- 25 December
- 1-3 January

APAC

- 30 to 31 December
- 1 January

Europe & Middle Eastern

- 25 to 26 December
- 1 to 3 January