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A$ 10.95

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- A$ 0

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A$ 0

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL
Cost
10.95 AUD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
99 AUD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

WE AIM TO BECOME CIRCULAR AND CLIMATE NEUTRAL BY 2030.

RECENT STORIES

WHAT'S IN THE MAKING

Sustainability initiative - Circular materials
Sustainability initiative - Circular materials
Sustainability initiative - Circular materials
Sustainability initiative - Circular materials

Circular

materials

MATERIALS & DESIGN

Sustainability initiative - Workers’ right
Sustainability initiative - Workers’ right
Sustainability initiative - Workers’ right
Sustainability initiative - Workers’ right

Workers’

right

SOURCING

Sustainability initiative - Portfolio
Sustainability initiative - Portfolio
Sustainability initiative - Portfolio
Sustainability initiative - Portfolio

Portfolio

MATERIALS & DESIGN

Sustainability initiative - Retail
Sustainability initiative - Retail
Sustainability initiative - Retail
Sustainability initiative - Retail

Retail

MATERIALS & DESIGN

Sustainability initiative - Zero waste production
Sustainability initiative - Zero waste production
Sustainability initiative - Zero waste production
Sustainability initiative - Zero waste production

Zero waste

production

SOURCING

Sustainability initiative - Climate neutral transport
Sustainability initiative - Climate neutral transport
Sustainability initiative - Climate neutral transport
Sustainability initiative - Climate neutral transport

Climate neutral

transport

LOGISTICS

Sustainability initiative - Circular business models
Sustainability initiative - Circular business models
Sustainability initiative - Circular business models
Sustainability initiative - Circular business models

Circular business

models

PRODUCT LIFETIME

Sustainability initiative - Packaging
Sustainability initiative - Packaging
Sustainability initiative - Packaging
Sustainability initiative - Packaging

Packaging

MATERIALS & DESIGN

Sustainability initiative - Prolonged product lifetime
Sustainability initiative - Prolonged product lifetime
Sustainability initiative - Prolonged product lifetime
Sustainability initiative - Prolonged product lifetime

Prolonged

product lifetime

PRODUCT LIFETIME

Urbanears by 2030

Manifest
Focus areas

Driven by our purpose to make listening a statement, we want to lead the way for sustainable practices in the audio electronics industry. This includes smart design, a conscious and durable product portfolio and a responsible supply chain. It’s also about being a fair, equal and inclusive brand, inside and out. Because we believe that our future depends on kindness, both to our planet and to people.

We’re in it for the long run and we dream big. Our goal is to be climate neutral in 2030, champion a way towards a circular business and to inspire our peers to also make these necessary changes. We’re aware that improvement only can happen through continuous work and that this work never will be finished. We don’t have all the answers yet, but we are committed to doing our best. This is where it begins.

image global image sustainability

Becoming a circular and climate neutral brand isn’t achieved by working half-heartedly. On the contrary, this commitment requires a comprehensive shift in everything we do. We are entering a new era, where we are rethinking almost everything from scratch – from how we source materials and design our products, how we transport them and sell them, to the way we do business. This level of improvement can only happen through dedicated and continuous hard work. We’re determined to get to the finish line, starting with one step at the time. To guide us on the way to a better sounding future, we are centering our or work on four key focus areas.

MATERIALS
We are makers of things. Making products requires materials, and we are aware of the importance of using the right materials, in the right way. With a ”less is more” mindset, we want to minimize the use of resources, and use materials that are recycled and recyclable as a way of reducing waste. Our goal is to make things with a sustainable ethos, from the very first sketch to the final product.

PRODUCT LIFETIME
We live in a fast-paced world, this is especially true for the consumer electronics industry. We want to make sure that our products live long and happy lives in the hands of our users. This is achieved through smart design, care and repair, and by taking a bigger responsibility for the end of life of our products. We truly care for the things we create and we want to enable our users to do the same.

PRODUCTION
Sustainability is about taking care of the world we live in, the planet as well as people. We take responsibility not only for materials in our products and how they are designed, but also for how they are produced. That is why we work actively together with our consciously chosen suppliers to secure minimization of waste, as well as the rights and health of workers in our supply chain.

LOGISTICS
We want our products to travel from factory to the hands of our users with the lowest possible environmental impact. This requires optimized packaging solutions and more sustainable transport choices.