If you have problems pairing your earbuds or they become erratic or unresponsive, perform a hardware reset.
1. Put your earbuds in the charging case.
2. Take out your earbuds of the case.

If the problem persists, perform a factory reset.
1. Put your earbuds in the charging case.
2. While in the case, press and hold the touch control surface on both earbuds for 10 seconds.
3. Take out the earbuds and put them in your ears.
4. Double tap both earbuds and they will be reset to factory settings.

Pairing after factory reset.
1. Open the Bluetooth menu on the device that your earbuds were previously connected to and remove Urbanears Luma.
2. Take out the earbuds, wait for 5 seconds and put them in your ears.
3. Select Urbanears Luma from your device’s Bluetooth menu.

Note: This will delete all information about previous paired devices.