How long does it take to fully charge the headphones?
Around 2.5 hours.
Shipping & returns
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers. Read more about our Return policy here.
HOLIDAY SHOPPING RETURNS
Orders placed from 23 November, 2021 can be exchanged or returned for a refund until 31 January, 2022. Place your order latest 17 December for Christmas deliveries.
To get help on your return, please contact us via this form. You can also chat directly with us during the chat open hours which you find at the bottom of the page.
Below you will find an estimate of the number of working days required to ship Urbanears products to your home country via DHL Shipping Services. All our shipments are Carbon Neutral.
FREE STANDARD SHIPPING ON ALL ORDERS ABOVE €39
Delivered within 3-6 business days
Delivered within 1-2 business days
We follow the European Unions Value-Added-Tax rules that came into effect on the 1st of July, 2021. All prices shown to consumers within the European Nation are including VAT. Orders shipped within the European Union remain exempt from customs duties.