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Discount

Shipping

$ 29.99

Shipping Discount

- $ 0

Total

$ 0

Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Method
DHL Express
Cost
$29.99 for orders below value $150, $19.99 for order equal or above $150
Time
2 - 7 business days.
2 business days
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers. 


When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.


Read more about our Return policy here
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

EXTENDED

RETURNS

SHIPPING INFORMATION DURING HOLIDAYS


EXTENDED RETURNS TO 31ST JANUARY

No stress. We always have a 30 day return policy, but we are now extending it so that you can return any presents or orders until the 31st of January.

 

BE AWARE OF ADDITIONAL SHIPPING TIMES

We pack and ship your product the same day if you place the order on working days before 2pm and we do so also in December. We always do our very best to make sure you get your order as fast as possible and you will get an email with a tracking number as soon as your orders is shipped.

Our shipping partner have though warned us for potential longer delivery times, so to be really safe getting your products before the big day, make sure to place the order as soon as possible. To some addresses the delivery might now take up to 7 working days.


Shipping Destination

Order By Date

Europe

December 19th before 11:00am CET

UK

December 19, 2022

Rest of the world

December 14th before 12:00pm CET

 

CLOSED FOR WAREHOUSE INVENTORY

We are closing our warehouse the below dates and during these days we will not pick and ship on the same day, so delays up to 1-2 days are expected.

- 24-26 December
- 31 December
- 1 January
- 5-8 January