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When your order is placed, we will send you a confirmation email. Once your package is ready to ship, we will send you an email with final confirmation and your tracking number. Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to your country. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
Depending on which shipping method you choose and the total amount of your order, shipping fees may apply.
If you have any queries regarding this information or your order, you are welcome to contact us via this form.
Delivery to non EU countries.
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
To the extent permitted by mandatory law, using a freight forwarder to ship items internationally may result in complications not covered by urbanears.com, who will not be considered the exporter of these goods. Urbanears.com will not be responsible for damage, defect, material difference, or loss that occurs to goods after they are delivered to you or a freight forwarder.
This means that urbanears.com is not able to provide a replacement or a refund for any shipment taken outside of the EEA, Switzerland or the UK by using a freight forwarding service. International return labels will not be issued for items exported through a freight forwarder.