Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET
Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
2 - 7 business days.
1 business day
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Recycled plastics — it’s fantastic. Made from 97%* recycled plastics (bottles, air conditioner units and other junk), these wireless earbuds come with 30 hours of playtime. All in all, a solid pair of buds with a slightly smaller environmental impact. Kind of neat, huh?
Made from 97% recycled plastics.
Boo is made from 97%* recycled plastics (bottles, air conditioner units and other junk). Get a clean look, with a slightly cleaner conscience.
Note *56% of Boo consists of plastic, of which 97% is recycled (excluding plastic in electronic components).
30 hours of playtime.
Enjoy 30h of playtime. Boo plays for up to 4,5h straight, with the wireless case holding 25,5h of extra playtime.
Keep your Boos longer. Extended product lifetime thanks to a limited full charge capacity of 90%. So basically, more charges with the same amount of playtime.
Dual noise filtering microphones on each earbud ensure clear conversations — even in noisy places. Works when using just one earbud as well.
Don’t worry about getting wet. With the durable splash-resistant design (IPX4 on the buds and IPX3 on the case).
No USB-C cable included
For a happier planet, we’ve excluded the USB-C charging cable. We figured out that most people already have a few of these at home. Thanks for helping us create a better sounding future.
Earbud: L16,84 W19,00 H36,29 mm Case: L58,16 W24,94 H50,09 mm
True wireless earbud
Earbud: 4,1g / Case: 37,4g
Water splash-resistant design: Earbuds: IPX4 Case : IPX3
What’s the difference between Boo and Boo tip?
The main difference is the fit and format. Boo is an open fit, whilst Boo tip has an in-ear fit with silicone tips. Because of the fit, they also have different driver units. Boo has a 12mm and Boo tip a 10 mm. Other than that, they are pretty much like identical twins.
How much of Boo is made of recycled material?
The earbuds and case are made of PC/ABS (Polycarbonate/acrylonitrile butadiene styrene) of 100% post-consumer recycled resin (PCR). The product is made from 97% recycled plastic. 56% of the product consists of plastic materials, of which 97% is recycled (excluding plastic in electronic components).
Why have you excluded the charging cable from the packaging?
For sustainability reasons we’ve excluded the USB-C charging cable. We figured out that most people already have a few of these at home.
What does “optimized charging” mean?
It means limiting the charging of the earbud battery to 80% of the total capacity, this will double the amount of charge cycles over the battery lifetime. This will prolong the lifetime of the battery and the use of the product.
Do they have Active Noise Cancellation?
Nope. Boo does not have Active Noise Cancellation.
Are they Waterproof?
No, but they have a splash resistance rating of IPX4. Run in the rain or sweat it out at the gym, but don't jump in the water. The case has a IPX3-rating.
Do they have a built-in microphone?
They sure do! Two microphones on each earbud, to be precise. This means clear conversations — even in noisy places.
How long does the battery in the earbuds and the case last?
Boo has 30 hours of total playtime. The earbuds hold up to 4,5 hours of playtime, and the case holds additional on-the-go charges. It takes 1,5 hours for the earbuds (in the charging case) to reach full charge and 2 hours to charge the case with USB-C cable to 100%
Shipping & returns
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers. Read more about our Return policy here.
HOLIDAY SHOPPING RETURNS
Orders placed from 02 December, 2022 can be exchanged or returned for a refund until 31 January, 2023.
Below you will find an estimate of the number of working days required to ship Urbanears products to your home country via DHL Shipping Services. All our shipments are Carbon Neutral.
2 - 7 business days.
1 business day
For orders exported outside of the European Union, local tax and/or import duties may apply.