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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers. Read more about our Return policy here.
Orders placed from 23 November, 2021 can be exchanged or returned for a refund until 31 January, 2022. Place your order latest 14 December for Christmas deliveries.
To get help on your return, please contact us via this form. You can also chat directly with us during the chat open hours which you find at the bottom of the page.
Below you will find an estimate of the number of working days required to ship Urbanears products to your home country via DHL Shipping Services. All our shipments are Carbon Neutral.
For orders exported outside of the European Union, local tax and/or import duties may apply.
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