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Discount

Shipping

$ 19.99

Shipping Discount

- $ 0

Total

$ 0

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL Economy
Cost
19.99 USD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
75 USD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sustainability initiatives - packaging cover image
Sustainability initiatives - packaging cover image

PACKAGING

We want our packaging to tick all the boxes: function, sustainability and good looks. And our ”less is more” mindset is the way to get there.

Objectives

  • Make all packaging plastic free.
  • Continuously increase use of recycled paper in our packaging.
  • Use responsibly sourced virgin raw materials for our packaging.
  • Optimize weight and volume in order to minimize waste and avoid ”shipping air”.
Steps
  • Implement a plastic free gift box for all new products, made
    from 
80% recycled paper.
    2021
  • Implement FSC mix certification of our gift box to ensure all
    paper is 
forest-friendly.
    ONGOING
  • Explore new material alternatives for all our packaging,
    including coloring and printing, to minimize the overall environmental impact.
    ONGOING
  • Introduce a brand new paper based eCom packaging.UPCOMING