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Discount

Shipping

A$ 10.95

Shipping Discount

- A$ 0

Total

A$ 0

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
After Ecom AUD
Cost
Time
2 - 7 business days.
2-3 business days
Method
DHL
Cost
10.95 AUD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
99 AUD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

Declaration of

Conformity


Declaration of Conformity.

Zound Industries changed its name to Marshall Group on June 15th 2023 and still operates with Zound Industries as a secondary name, which can be found printed on some products and documentation.

Speakers.

Here you will find declaration of conformity for all Urbanears speakers.

Baggen

Lotsen

Rålis

Stammen

Headphones.

Here you will find declaration of conformity for all Urbanears headphones.

Alby

Bagis

Boo

Boo Tip

Hellas

Humlan

Jakan

Juno

Kransen

Luma

Medis

Medis Plus

Pampas

Plattan

Plattan ADV Wireless

Plattan Plus

Plattan 2

Plattan 2 Bluetooth

Reimers

Slussen

Stadion

Sumpan

Zinken

Accessories.

Here you will find declaration of conformity for all accessories to Urbanears headphones and speakers.

The Considerate Audio Cable 3.5

Concerned USB Cable

The Considerate Audio Cable RCA

The Thunderous Lightning cable

Key Chain Charger Lightning Cable

USB-C Cable