Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.
Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.
There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
2 - 7 business days.
3-5 business days
Free Shipping From
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Recycled plastics — it’s fantastic. Made from 97%* recycled plastics (bottles, air conditioner units and other junk), these wireless earbuds come with 30 hours of playtime. All in all, a solid pair of buds with a slightly smaller environmental impact. Kind of neat, huh?
Made from 97% recycled plastics
Boo is made from 97%* recycled plastics (bottles, air conditioner units and other junk). Get a clean look, with a slightly cleaner conscience.
Note *56% of Boo consists of plastic, of which 97% is recycled (excluding plastic in electronic components).
30 hours of playtime
Enjoy 30h of playtime. Boo plays for up to 4,5h straight, with the wireless case holding 25,5h of extra playtime.
Keep your Boos longer. Extended product lifetime thanks to a limited full charge capacity of 90%. So basically, more charges with the same amount of playtime.
Dual noise filtering microphones on each earbud ensure clear conversations — even in noisy places. Works when using just one earbud as well.
Don’t worry about getting wet. With the durable splash-resistant design (IPX4 on the buds and IPX3 on the case).
No USB-C cable included
For a happier planet, we’ve excluded the USB-C charging cable. We figured out that most people already have a few of these at home. Thanks for helping us create a better sounding future.
The main difference is the fit and format. Boo is an open fit, whilst Boo tip has an in-ear fit with silicone tips. Because of the fit, they also have different driver units. Boo has a 12mm and Boo tip a 10 mm. Other than that, they are pretty much like identical twins.
How much of Boo is made of recycled material?
The earbuds and case are made of PC/ABS (Polycarbonate/acrylonitrile butadiene styrene) of 100% post-consumer recycled resin (PCR). The product is made from 97% recycled plastic. 56% of the product consists of plastic materials, of which 97% is recycled (excluding plastic in electronic components).
Why have you excluded the charging cable from the packaging?
For sustainability reasons we’ve excluded the USB-C charging cable. We figured out that most people already have a few of these at home.
What does “optimized charging” mean?
It means limiting the charging of the earbud battery to 80% of the total capacity, this will double the amount of charge cycles over the battery lifetime. This will prolong the lifetime of the battery and the use of the product.
Do they have Active Noise Cancellation?
Nope. Boo does not have Active Noise Cancellation.
Are they Waterproof?
No, but they have a splash resistance rating of IPX4. Run in the rain or sweat it out at the gym, but don't jump in the water. The case has a IPX3-rating.
Do they have a built-in microphone?
They sure do! Two microphones on each earbud, to be precise. This means clear conversations — even in noisy places.
How long does the battery in the earbuds and the case last?
Boo has 30 hours of total playtime. The earbuds hold up to 4,5 hours of playtime, and the case holds additional on-the-go charges. It takes 1,5 hours for the earbuds (in the charging case) to reach full charge and 2 hours to charge the case with USB-C cable to 100%
Shipping & returns
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers. Read more about our Return policy here.
HOLIDAY SHOPPING RETURNS
Orders placed from 20th November, 2023 can be exchanged or returned for a refund until 31 January, 2024.
Below you will find an estimate of the number of working days required to ship Urbanears products to your home country via DHL Shipping Services. All our shipments are Carbon Neutral.
2 - 7 business days.
3-5 business days
Free Shipping From
For orders exported outside of the European Union, local tax and/or import duties may apply.