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When purchasing from Urbanears.com you are buying headphones online directly from us which gives you a lot of advantages.
Free and fast deliveries
We pack and ship your orders swiftly and most orders are also Free Delivery. Your product is delivered directly from our Urbanears warehouse in Sweden and we ship the same day if you place orders before 14.00 CET. The transportation is handled by FedEx worldwide and Postnord in Sweden. We will inform you when the order leaves our warehouse and you can always track your order using tracking codes. We offer free shipping on most headphones* Read more about our shipping times and costs here.
EASY RETURNS AND FREE EXCHANGE
If you run into any problems we are here to help you. You can return the product within 14 days if you regret your purchase and exchanges are free. Our own customer service will also help you if you experience problems with our products. Read more about how to make a return here.
CUSTOMS AND DUTIES INCLUDED
We send all products from our Urbanears warehouse in Sweden. Since this is within the EU all costs are included in the price you pay. No hidden delivery costs, fees or extra charges and you don´t have to worry about extra Duties or Taxes.
GLOBAL 1 YEAR WARRANTY
If you buy your products from Urbanears.com we always give you a 1 year Global Brand Store Warranty. If you experience experience any problems covered by the warranty (found here), we will replace the product.
When you shop directly from Urbanears.com your security is importance to us. We are using Adyen, Verified by Visa, Direct bank payments, Ideal, Paypal, Klarna and more which are some of the most trusted payment providers on the market. Your data is always secure with us. We do not share or sell any information. Read more about Payments here.
GET THE ORIGINAL
Your products will be delivered directly from our Urbanears warehouse in Sweden. No risk of not getting the original Urbanears products.
WE KEEP YOU POSTED
When you place orders we keep you updated with confirmation emails and we also make sure you are informed when the product leaves the warehouse so that you can track the order with your trackingnumber.
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