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    Privacy Policy

    Last updated November 1, 2016

    Unless defined below capitalized terms used in this Privacy Policy shall have the meanings ascribed to them in the Terms of Use.

    Welcome to urbanears.com/ue_us_en/, the site for URBANEARS, (hereinafter the “Website” or “WEBSITE”). The Website is operated by Zound Industries USA Inc., (hereinafter “URBANEARS”, “we” or “us”). 

    We are committed to protecting the privacy of the visitors to this Website, and maintaining your trust and confidence is one of URBANEARS’ highest priorities.  The following Privacy Policy tells you about the information we, and our subsidiaries or affiliates, collect through the Website and in any other way. In addition, it explains how we use that information and how you can opt out of certain uses of information we may collect. By using our services, providing your personal information and/or accessing our Website, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us.  If this Privacy Policy is not acceptable to you, please do not use this Website or provide your personal information. If we decide to materially change our Privacy Policy, we will post a new statement on our Website. Therefore, we encourage you to check the date of our Privacy Policy whenever you visit this Website for any updates or changes.

    To provide you with the best experience possible while using the Website, URBANEARS uses technology to create personal experiences, as well as maintain and manage customer information. This Privacy Policy explains URBANEARS’ data collection processing practices.

    The Website contains links to third party sites, which are not subject to this Privacy Policy. URBANEARS neither endorses nor is it responsible for the privacy policies, data collections practices or the content on those third party sites.

    1. Types of Information URBANEARS Collects

    URBANEARS collects personally identifiable information (hereinafter “Personal Data”) – but only when that Personal Data is provided by you or is obtained by URBANEARS with your authorization. The Personal Data you provide is used in accordance with this Privacy Policy.

    Examples of sources from which URBANEARS collects Personal Data include:

    • The use of inquiry and registration forms

    • The purchase process when you buy products online through this Website

    • The provision of your personal information and details to use online or offline

    The types of Personal Data that URBANEARS collects may include the following:

    • Name

    • Home, shipping and billing address, phone and fax number

    • Mobile phone number

    • E-mail address(es)

    • IP address and browser information

    • Payment details including credit card information

    • Market research data such as customer usage patterns while on the Website

    2. Use of Personal Data and Disclosure of Personal Data

    By providing URBANEARS with Personal Data, you accept that URBANEARS may use your Personal Data for the following purposes:

    • Processing orders, registrations and inquires

    • Running competitions

    • Conducting market research

    • Measuring interest in and improving our website, products and services

    • Helping us develop, customise, support and improve content and advertising

    • Sending you newsletters

    • Resolving disputes, collecting fees and troubleshooting problems.

    URBANEARS may also use your Personal Data in aggregate form for building up marketing profiles, to aid strategic development and to audit usage of the website.  We may outsource any of these tasks to third parties on a confidential basis. If you do not want to receive promotional email or other materials from us or the third parties we have engaged or may engage from time to time, please unsubscribe when you receive an email or send your opt-out request to store@urbanears.com.  

    We strive to keep your personal information accurate. We will provide you with access to your personal information, so that you may review, update or correct your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personal information, please send your request to store@urbanears.com or use any available solution on the Website. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, and would be extremely impractical or for which access is not otherwise required.

    If you would like to change or delete your information you have provided us, please use any available solution on the Website, email us at store@urbanears.com or write to us at the address stated below.

    Notwithstanding any preference that you select, we may contact you from time to time to provide services that you have requested or for customer service matters, such as responding to service-related inquiries, updating our policies or notifying you of changes to existing services.  As a general rule, URBANEARS does not disclose Personal Data about you to any third party. However, by providing URBANEARS with Personal Data, you accept that URBANEARS may use your Personal Data for the following purposes:

    • To enforce or apply our policies or agreements (including, to initiate, render, bill and collects amounts owed to us;

    • If it is necessary to share your Personal Data with a third party that is acting on URBANEARS’ behalf to provide services, to enhance the experience of the Website and URBANEARS services and to enable advertisements to be targeted to you for products and services in which you might be interested (e.g. payment solution provider, third-party shipping, business analytics, customer support, third-party ad serving);

    • To protect perceived rights, safety and property of URBANEARS, our partners, users of the Websites and the public, including fraudulent, abusive or unlawful use of our Website; or

    • In accordance with legal and regulatory requirements.

    We will not use or share your personal information in ways unrelated to the uses described above without first notifying you and offering a choice. We will also provide you the opportunity to opt-out at any time of certain or all contact from us. If you have any difficulty exercising your choices, please email us at store@urbanears.com or write to us at the address stated below.

    Company Sale

    Information collected through our Website is considered a trade secret owned by URBANEARS.  As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

    Aggregate Information

    We collect aggregate information about you and your use of our Website whenever you visit our Website. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Website (i.e., referring URLs or domains), the sites you visit before and after ours, site traffic statistics, page views, impressions, and operating system and browser type. In addition, when you request pages on our Website, our servers automatically log your IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the internet. 

    This aggregate information generally will not identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all aggregate information provided that such information does not reveal your identity. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any aggregate information to you, such information will be treated like any other personal information under this statement.   

    3. Use of Cookies and Tracking Devices

    URBANEARS uses cookies to help personalize your use of the Website. Please read more about URBANEARS cookies policy at the Website.

    4. Security Policy

    URBANEARS is committed to keeping your Personal Data secure against unauthorized access or use, alteration, unlawful or accidental destruction and accidental loss. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to your Personal Data. However, you should be aware that there is always some risk involved in transmitting information over the internet.

    Privacy Contact Information

    If you do not understand any of the foregoing terms and conditions or if you have any questions, concerns or comments about URBANEARS Privacy Policy you may contact URBANEARS at this address: store@urbanears.com

    URBANEARS
    Zound Industries USA Inc

    260 W 39th Street, Ste 201 New York

    New York US 10018