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Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL Economy
Cost
19.99 USD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
75 USD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

THE

RAW COLOR

STORY.

In 2009, we started with an ambition to fill a gap in the market – colorful headphones for everyone, in an otherwise dull tech industry.

We still love color today (don’t get us wrong) but we wanted to reduce our material impact from an environmental standpoint, so we spent the pandemic going through a refocus for the brand. 

Our goal was to find a recycled plastic material that was durable and flexible enough to make quality headphones with extraordinary design, and yet remain affordable.

After months of experimentation, working with our local recycling partner, we found old air conditioners and water bottles to be the right mix to make our headphones from. Thanks to this, we are now one of the few brands that can create almost any color in recycled plastics, reducing the CO2 footprint of the material with 90%* in comparison to virgin plastics.

Embracing the unexpected cases pilled up
Embracing the unexpected cases pilled up
Embracing the unexpected - Boo Raw
Embracing the unexpected - Boo Raw

As we started to work with the recycled plastic, the team discovered that the recycled material was beautiful on its own. We decided to see what happened if we made a pair of headphones without adding any pigment. The result is a milk-white semi-transparent finish, which comes from the air conditioners (a milk-white color) and plastic bottles (a light blue and transparent color). We called this little happy accident, RAW.

This year we released our latest true wireless headphones, Boo and Boo tip in RAW. It’s a product that does not look like anything else on the market and we hope you like them as much as we do.

This is just the beginning of our passion for constantly experimenting on new products and solutions. We view technology as an enabler for durability and sustainability. It’s a small part of a wider initiative, with a major goal of ours to become climate-neutral and circular by 2030.

 

Shop Boo

Shop Boo Tip


*from LCA, life cycle assessment