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Shipping

$ 19.99

Shipping Discount

- $ 0

Total

$ 0

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL Economy
Cost
19.99 USD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
75 USD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sustainability initiatives - Workers' rights cover image
Sustainability initiatives - Workers' rights cover image

WORKERS’

RIGHTS

Sustainability is as much about people as it is about the planet. That’s why we want to ensure the health and safety of all people who are a part of our production process.

Objectives

  • Act ethically and ensure workers’ rights and health through our supply chain.
  • Eliminate hazardous work for the workers at our suppliers.
  • Create and apply a responsible sourcing program with manufacturing and material suppliers.
  • Always design our products in smart and innovative ways to minimize hazardous substances. Eg: product materials, components, coloring and construction. Choose optimized, recycled and renewable raw materials and components in our products.
Steps
  • Remove PVC plastic (Polyvinyl chloride) from all new
    products.
    2020
  • Audit all potential suppliers and use sustainability rating
    when selecting manufacturing suppliers.
    2021
  • Audit and train all long-term manufacturing suppliers on
    a yearly basis 
based on our supplier code of
    conduct.
    2021
  • Set up a clear list of restricted substances and control of production.UPCOMING