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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sustainability initiatives - Workers' rights cover image
Sustainability initiatives - Workers' rights cover image

WORKERS’

RIGHTS

Sustainability is as much about people as it is about the planet. That’s why we want to ensure the health and safety of all people who are a part of our production process.

Objectives

  • Act ethically and ensure workers’ rights and health through our supply chain.
  • Eliminate hazardous work for the workers at our suppliers.
  • Create and apply a responsible sourcing program with manufacturing and material suppliers.
  • Always design our products in smart and innovative ways to minimize hazardous substances. Eg: product materials, components, coloring and construction. Choose optimized, recycled and renewable raw materials and components in our products.
Steps
  • Remove PVC plastic (Polyvinyl chloride) from all new
    products.
    2020
  • Audit all potential suppliers and use sustainability rating
    when selecting manufacturing suppliers.
    2021
  • Audit and train all long-term manufacturing suppliers on
    a yearly basis 
based on our supplier code of
    conduct.
    2021
  • Set up a clear list of restricted substances and control of production.UPCOMING