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Discount

Shipping

A$ 10.95

Shipping Discount

- A$ 0

Total

A$ 0

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL
Cost
10.95 AUD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
99 AUD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sustainability initiatives - prolonged product lifetime cover image
Sustainability initiatives - prolonged product lifetime cover image

PROLONGED

PRODUCT

LIFETIME

We want our products to live long and happy lives in the hands of the user. Like slow fashion, but with sound. Probably, our industry's biggest failure has been to develop products and technologies with a limited lifetime, we want to play our part in changing that.

Objectives

  • Design for durability, repairability, re-use and recyclability.
  • Enable effortless care and upgrades of software.
  • Expand our care and repair information and services towards our users.
  • Investigate and implement circular business models which create added 
value for our users as well as the environment.
Steps
  • Implement eco charging in our new products to improve
    battery lifetime.
    2021
  • Create guidelines and trainings for our design team to
    intensify the work on prolonging product lifetime.
    2021
  • Continuously find ways to improve battery lifetime to make
    the heart 
of the product beat for longer.
    ONGOING
  • Increase the repairability of our products.UPCOMING
  • Set up collaborations with repair shops to make repairing
    the go-to option 
if a product is broken.
    UPCOMING