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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sustainability initiatives - prolonged product lifetime cover image
Sustainability initiatives - prolonged product lifetime cover image

PROLONGED

PRODUCT

LIFETIME

We want our products to live long and happy lives in the hands of the user. Like slow fashion, but with sound. Probably, our industry's biggest failure has been to develop products and technologies with a limited lifetime, we want to play our part in changing that.

Objectives

  • Design for durability, repairability, re-use and recyclability.
  • Enable effortless care and upgrades of software.
  • Expand our care and repair information and services towards our users.
  • Investigate and implement circular business models which create added 
value for our users as well as the environment.
Steps
  • Implement eco charging in our new products to improve
    battery lifetime.
    2021
  • Create guidelines and trainings for our design team to
    intensify the work on prolonging product lifetime.
    2021
  • Continuously find ways to improve battery lifetime to make
    the heart 
of the product beat for longer.
    ONGOING
  • Increase the repairability of our products.UPCOMING
  • Set up collaborations with repair shops to make repairing
    the go-to option 
if a product is broken.
    UPCOMING