Hellas - Fixes - Can’t connect via Bluetooth

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$ 29.99

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Delivery within

2 business days

Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Method

DHL Express

Cost

$29.99 for orders below value $150, $19.99 for order equal or above $150

Time

2 - 7 business days.

2 business days

Method

DHL Express

Cost

$19.99

Time

2 - 7 business days.

2 business days

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

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Read about our Terms of purchase policy here

Headphones

Hellas - Fixes - Can’t connect via Bluetooth

Can’t connect via Bluetooth

If you are having issues with connecting to Bluetooth, there are a few troubleshooting tips we advise you try to resolve the issue:

1. Make sure the headphones are on and in Pairing Mode before attempting to connect via Bluetooth
2. Make sure Bluetooth is enabled on your sound source
3. Move the devices (headphones and sound source) closer together. The device and headphones should be within 10 meters of each other, unobstructed by walls or doors
4. Remove any obstructions or move away from any interference
5. Make sure the headphone is not connected to a different sound source when entering pairing mode
6. Try disabling and enabling Bluetooth communication on your sound source
7. 'Forget' the headphones as a Bluetooth device on your sound source, and then disable and enable Bluetooth on your sound source and attempt to re-establish the connection.
8. Ensure your sound source has completed all the latest software updates. Once updates are completed, restart your sound source and try to establish the connection again.

You can also download the latest User manual as a PDF.

Do you still need help? Contact our customer Care

Do you still need help?
Contact our customer Care