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2 - 7 business days.
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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Plattan ADV Wireless - Fixes - Sound is dropping out or there is no sound
Plattan ADV Wireless - Fixes - Sound is dropping out or there is no sound
Sound is dropping out or there is no sound

If you are having issues with sound quality or hearing no sound at all, there are a few troubleshooting tips we advise you try to resolve the issue:

1. Ensure that the headphone is switched on and connected to a sound source

2. Make sure the sound source is playing

3. Check to see that the sound source isn't on mute or in silent mode 

4. Increase the volume levels - please approach with caution as not to incur any damage to your ears at full volume if the sound suddenly appears.

5. Move the devices (headphones and sound source) closer together

6. Remove any obstructions or move away from any interference
 

You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.