The shipping details with the tracking number will be sent to you by email as soon as the order is shipped from our warehouse. Usually, it takes 1-2 business days after placing your order.
If you haven't received the confirmation email in your inbox, we kindly advise you to check your junk mail folder as well. Sometimes, automated emails may be filtered into this folder. The email will be sent from the address support@urbanears.com.
Bag
0
Bag
Discount
Shipping
€ 9.00
Shipping Discount
- € 0
Total
€ 0
Free shipping from
2 business days
Method
DHL Express
Cost
€9
Time
2 - 7 business days.
2 business days
Free Shipping From
€99
Method
DHL Express
Cost
€19.99
Time
2 - 7 business days.
2 business days
Free Shipping From
€99
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Gibraltar / English
FAQ
Shipping - Missing shipping details
What to do if I haven't received any shipping details?