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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Sumpan - Fixes - The mic and remote doesn’t work
Sumpan - Fixes - The mic and remote doesn’t work
The mic and remote doesn’t work

If there is a problem with the mic and remote, there are a few troubleshooting tips we advise you try to resolve the issue.

Firstly, please check that the socket(s) that you connect your headphone jack to the device are clear of any dirt or debris, as this could prevent clear communication between the two devices and the remote. Also ensure the headphone jack is properly inserted into your sound source.

It is also helpful to test the headphones with a different device or sound source. This will allow you to determine if the issue is with the headphones or the issue is with the headphones and your device/sound source.

You can also download the latest User manual as a PDF.

Do you still need help?
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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.