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Terms for Purchase

Terms for Purchase for the website

Buy One Get One Campaign
Clearance products included as part of the Buy One Get One campaign include an older version of the Urbanears packaging. In order to recieve a free campaign product 2 clearance products included in the campaign must be added to the cart. Only one free product is redeemable per order.

1. General
Unless defined below, capitalized terms used in these Terms of Purchase shall have the meanings ascribed to them in the Terms of Use.

By placing an order, you agree to be bound by these Terms for Purchase, as well as URBANEARS Terms of Use and Privacy Policy. The terms and conditions of these Terms for Purchase, the Terms of Use and the Privacy Policy apply to all orders for the purchase of products placed by you. Please make sure you have read and understood them before placing your order. You may only place orders if you are able to form legally binding contracts, for example if you are 18 years or older and not hindered by any appointment of a guardian for you.

The inclusion of any products or services on the Website at a particular time does not imply or warrant that such products or services will be available at any time. URBANEARS reserves the right to discontinue any product at any time.

URBANEARS reserves the right to amend these Terms for Purchase from time to time without prior notice to you. The Terms for Purchase that will apply to your order will be those on the Website at the time you place your order.

2. Prices and delivery charges
The prices displayed at the Website include the statutory Value Added Tax (VAT) for sales within the EU. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified. For purchases outside of the EU, URBANEARS do not collect VAT, duties and/or taxes for the products, and URBANEARS can therefore not state what your total price will be (including such VAT, duties and/or taxes). The cost for each delivery method is clearly indicated during the check-out process. If URBANEARS are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

3. Ordering/conclusion of contract
Once you have placed your order you will receive an email confirmation. If for any reason URBANEARS is unable to fulfill your order, you will be informed thereof at the earliest opportunity. If URBANEARS has already received payment for such order, URBANEARS will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a representative from URBANEARS will contact you to settle the refund.

4. Delivery
URBANEARS exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option. Unfortunately URBANEARS may be unable to deliver to certain countries and/or regions, in which case you will be informed thereof either when placing an order or thereafter.
URBANEARS endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. URBANEARS aims to deliver within 4 to 6 working days following confirmation of an order, unless otherwise agreed. Though URBANEARS aims to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
If your order does not arrive by the scheduled date, please contact URBANEARS Customer Service via email

5. Withdrawal of Order
Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the product. In case of a contract relating to multiple products ordered in one order and delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last product.

To exercise the right of withdrawal, you must inform us via email or regular mail of your decision to withdraw from this contract by an unequivocal statement (a letter sent by e-mail). You may use the model withdrawal form set forth below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, URBANEARS shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which URBANEARS is informed about your decision to withdraw from this contract. URBANEARS will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. URBANEARS may withhold reimbursement until URBANEARS has received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

You shall send back the products or hand them over to URBANEARS without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to URBANEARS. The deadline is met if you send back the products before the period of 14 days has expired.

You will have to bear the direct cost of returning the products.
You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the same. This means the products should not have been damaged, soiled, washed, altered or worn (other than to try the product on) and that any labels or tags should be intact.
[Via Link]Model withdrawal form (need to make a form of the below, internet version, electronic)

(Please include the following information via email if you wish to withdraw from the contract)
— To Zound Industries International AB:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date”

6. Payment methods
You can pay for your products in the ways as set out below.
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the product/s is/are dispatched. URBANEARS reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. URBANEARS may refuse orders depending on the result of these checks.
Please note that URBANEARS do not accept cash or checks.
You can also pay via PayPal. For such payments PayPal’s terms will apply.

7. Our Liability

If URBANEARS breaches these Terms, URBANEARS shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
URBANEARS is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the products or to meet any of our other obligations under these Terms for Purchase where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
URBANEARS maximum liability to you for any loss or damage arising in connection with your order on the Website shall be limited to the total price of your order.
Nothing in these Terms shall exclude or limit URBANEARS’ liability with regard to any matter for which it would be unlawful for URBANEARS to limit or exclude URBANEARS’ liability.

8. Colors
URBANEARS makes all reasonable efforts to accurately display the attributes of the products, including composition and colors. However, the actual color you see will depend on your computer system and configuration, and URBANEARS cannot guarantee that your computer will accurately display such colors.

9. Guarantee
If there are defects in the products you have purchased, URBANEARS abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in products that URBANEARS has supplied, including damage incurred in transit, please inform us thereof via email or at the address stated below.

10. Assignment
URBANEARS reserves the right to assign or pledge to third parties any claim(s) for payment including any payment installments which have arisen in connection with the delivery of products.

11. Severance
If any part of these Terms for Purchase are disallowed or found to be ineffective by any court or regulator, the remaining terms and conditions shall continue to apply.

12. Company Information
Zound Industries International AB
Box 6063
10231 Stockholm
Contact Details: URBANEARS Customer Service
Phone: 46 (0) 8-41070510

Calls from a Swedish landline will be at the basic national call rate-mobiles may vary, please check with your provider.