- If you experience no sound from your headset, ensure that the headset is charged and switched on.
- Also be sure that the Bluetooth connection is enabled and confirmed, and that the sound source is playing.
- If you are experiencing poor sound quality, try moving your sound source closer to the headset and/or move away from any interference or obstructions.
Bag
0
Bag
Discount
Shipping
€ 7.90
Shipping Discount
- € 0.00
Total
€ 0.00
Free shipping from
2 -3 business days
Method
DHL Economy
Cost
€7.90
Time
2 - 7 business days.
2 -3 business days
Free Shipping From
€99.00
Method
DHL Express
Cost
€19.99
Time
2 - 7 business days.
1 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
France / English
Headphones
Stadion - Fixes - Sound is dropping out or there is no sound
Sound is dropping out or there is no sound
You can also download the latest User manual as a PDF.
