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Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL
Cost
10.95 AUD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
99 AUD
Method
After Ecom AUD
Cost
Time
2 - 7 business days.
2-3 business days
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here

WIRED HEADPHONES

Go back to basics and enjoy endless playtime.
Learn more
Zinken
A well-balanced wired headphone with loud and clear sound, perfect for in or out of the DJ booth. The tough flexible construction feels comfy, no matter how long and rowdy your gig gets.
WIRED HEADPHONES GUIDE

HERE'S TO THE CLUMSY ONES.

Our wired earbuds are for those of you who never want to worry about forgetting to charge your headphones, or are afraid of losing an earbud when rushing through the day.

Sumpan comes in five matte colors and is designed to bring pocket clutter to a minimum. Whenever not in use, it can be wrapped up nicely with a cable loop or simply hooked together behind your neck.

With a built-in mic/remote, a fabric-covered cord, and a great sound, you get everything you need — and nothing you don't.

Are you looking for a wireless experience? Get over to our Wireless headphones.