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Have you run into problems? We’re here to help. Below you can access our external support site for how-to-guides, troubleshooting tips, and FAQs.
Products
How-to-guides and troubleshooting tips for our headphone and speaker ranges.
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Payments
All your payment questions answered, plus troubleshooting tips for common issues.
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Exchanges and Returns
Return policies, and information on how to return and exchange products.
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Shipping
Information on shipping methods, prices, and order tracking.
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If you would like assistance with a specific topic not covered on our support site, please contact us directly at Customer Support. You can submit your request on our support site, start a live chat here at urbanears.com via the lower right corner of this screen, or email us directly at:
store@urbanears.com
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