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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Boo Tip - Fixes - Earbud does not pair
Boo Tip - Fixes - Earbud does not pair
Left or right earbud does not pair

If you can only connect to either the left or the right earbud but not both, follow the instructions below.

1. Put both earbuds in the case and keep the lid open.
2. Triple press the button on the case and the LED indicator blinks green.
3. The LED blinks blue when the earbuds are coupled and are ready for pairing.

TIP
Make sure that both earbuds are charged and remove Urbanears Boo Tip from your devices bluetooth menu.
You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.