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€49
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2 - 7 business days.
1-2 business days
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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Plattan ADV Wireless - Fixes - Factory reset
Plattan ADV Wireless - Fixes - Factory reset
Factory Reset 

To reset your Plattan ADV Wireless, simply remove the right ear cushion to reveal an opening next to one of the screws.

Within this opening is the reset button. Using a small object - such as a toothpick - press and hold the reset button for 2-3 seconds to reset your headphones.

You can also download the latest User manual as a PDF.

Do you still need help?
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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.