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Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
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Lotsen - How to - Audio is cutting out when playing in Multi Mode
Audio is cutting out when playing in Multi Mode
Audio is cutting out when playing in Multi Mode
TIP
If the Wi-Fi bandwidth is too low for Multi Mode to play at normal quality, the audio can start cutting out. Adjust the streaming quality to compensate for the low Wi-Fi bandwidth.
- Open the Urbanears Connected app and tap the menu button.
- Tap on 'Settings' and then 'Streaming Quality'.
- Set 'Streaming Quality' to 'Low'.