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During 30 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Urbanears.com cannot accept returns where labels have been removed.
Furthermore, and due to health and hygiene reasons, you have no right to return in-ear products if such product’s packaging has been opened, meaning that the packaging seals are broken.
You are responsible for the shipping of returned items back to Urbanears.com. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer’s expense. However, Urbanears.com will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.
For exchanges and returns send an email to firstname.lastname@example.org.