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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Juno - How to - Touch control
Juno - How to - Touch control
Earbuds touch control
https://www.urbanears.com/dw/image/v2/BCQL_PRD/on/demandware.static/-/Library-Sites-SharedLibrary-Urbanears/default/dw5f41162a/redesign/qr-code/myjuno/Touch-Controls-DT-01.jpg

The touch control surfaces are located on the left and right earbuds and can be customized in the Urbanears app.

  • Tap once to play/pause or accept/end calls.
  • Tap twice to skip forward or reject calls.
  • Tap three times to skip backwards.
  • Hold to toggle between Active Noise Cancellation, Noise control turned off and Transparency.
Also, we recommend you set up your URBANEARS headphones in the app. If not already installed, you can download the app below.
You can also download the latest User manual as a PDF.

Do you still need help?
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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.