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When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Hellas - Fixes - Can’t connect via Bluetooth
Hellas - Fixes - Can’t connect via Bluetooth
Can’t connect via Bluetooth

If you are having issues with connecting to Bluetooth, there are a few troubleshooting tips we advise you try to resolve the issue:

1. Make sure the headphones are on and in Pairing Mode before attempting to connect via Bluetooth
2. Make sure Bluetooth is enabled on your sound source
3. Move the devices (headphones and sound source) closer together. The device and headphones should be within 10 meters of each other, unobstructed by walls or doors
4. Remove any obstructions or move away from any interference
5. Make sure the headphone is not connected to a different sound source when entering pairing mode
6. Try disabling and enabling Bluetooth communication on your sound source
7. 'Forget' the headphones as a Bluetooth device on your sound source, and then disable and enable Bluetooth on your sound source and attempt to re-establish the connection.
8. Ensure your sound source has completed all the latest software updates. Once updates are completed, restart your sound source and try to establish the connection again.

 

    You can also download the latest User manual as a PDF.

    Do you still need help?
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    Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.