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Global warranty.

Esta Garantía limitada de un año (la "Garantía") es una garantía proporcionada de forma voluntaria por Zound Industries International AB, Centralplan 15, 111 20 Estocolmo, Suecia, o su sucesor legal, ("Zound Industries"), para cada producto (el "Producto") vendido a través del sitio web [urbanears.com] (el "Sitio web").

Cualquier mención en este documento a "usted" o "suyo/a" se refiere al consumidor que compra el (los) Producto(s) en el sitio web.

La Garantía es un complemento, y no un sustituto, de los derechos que ofrece la legislación en materia de protección de los consumidores, y los consumidores tienen derecho a elegir si reclaman el servicio con arreglo a la Garantía o de acuerdo con los derechos que le asisten a usted como consumidor. Para obtener más información sobre la legislación en materia de protección de los consumidores, contacte con la organización nacional de defensa de los derechos de los consumidores que le corresponda.

ASPECTOS CUBIERTOS POR LA GARANTÍA.

"Por el presente, Zound Industries garantiza que el Producto, por un periodo de un (1) año a partir de la fecha de compra original realizada a Zound Industries a través del Sitio web, no presenta defectos en los materiales ni de mano de obra, siempre y cuando el Producto solo se utilice de acuerdo con las pautas publicadas de Zound Industries para el Producto respectivo, incluidos, entre otros, los manuales de usuario y las especificaciones técnicas del Producto y sujeto a las limitaciones establecidas en este documento. La garantía se aplica solo a los Productos que compre para su propio uso y no para la reventa. "

 

ASPECTOS EXCLUIDOS DE LA GARANTÍA.

La Garantía no se aplica a: (a) productos que se compraron a través de otros canales que no sean el Sitio web, (b) problemas que ocurran más de un (1) año después de la fecha de compra original del Producto realizada a Zound Industries a través del Sitio web, (c) piezas consumibles, como baterías o revestimientos protectores; (d) daños cosméticos, incluidos, entre otros, arañazos, abolladuras y plásticos rotos; (e) daños causados por causas externas, incluidos, entre otros, accidentes, abuso, mal uso, contacto con líquidos, incendios; (f) daños causados por un funcionamiento o uso del Producto que no se adhiera a las pautas publicadas por Zound Industries para el Producto, incluidos, entre otros, los manuales de usuario y las especificaciones técnicas del Producto (tenga en cuenta que no puede abrir o desmontar el Producto de ninguna otra forma que no sea la descrita explícitamente en el manual del usuario del Producto); (g) un Producto que haya sido modificado; o (h) defectos causados por el desgaste normal o debido al envejecimiento normal.

Tenga en cuenta que solo Zound Industries o un Centro de servicio autorizado designado por Zound Industries (un "ASC de Zound Industries") pueden realizar servicios en el Producto. La cobertura de la Garantía quedará invalidada si alguien que no sea un ASC de Zound Industries ha realizado o intentado realizar cualquier reparación.

Además, la Garantía no se aplica a ningún producto de hardware que no sea el Producto. Para software, si corresponde, consulte los acuerdos de licencia pertinentes para obtener información sobre sus derechos y obligaciones con respecto al uso del software.

Zound Industries no se responsabiliza de reembolsos, reclamaciones y/o daños en los casos en que no se aplique la Garantía. En cuanto a las limitaciones de responsabilidad, lea a continuación.

 

¿QUÉ OCURRIRÁ EN CASO DE UNA RECLAMACIÓN DE GARANTÍA?

Si presenta una reclamación válida en virtud de la Garantía, Zound Industries podrá, a su discreción:

(a) reparar  su Producto con piezas nuevas o piezas usadas que sean equivalentes a piezas nuevas en cuanto a prestaciones y fiabilidad;

(b) reemplazar  su Producto con un producto que, como mínimo, tenga la misma funcionalidad que la del Producto y que esté compuesto por piezas nuevas o usadas que sean equivalentes a piezas nuevas en cuanto a prestaciones o fiabilidad;

(c) o reembolsar  su el precio de compra que usted hubiera abonado, a cambio de la devolución de su Producto.

When a Product or part thereof is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Zound Industries' property. A repaired or replaced Product assumes the remaining Warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.

 

Products with the capacity to storage of data and backup copies.

What is set forth below is relevant for Products with a capacity to store data.

To protect the contents stored in the Product, such as software programs, data and other information, and as a precaution against possible operational failures, you are advised to make periodic backup copies of the information contained on your Product's storage media

Before submitting your Product for service under the Warranty you are advised to make backup copies of the information contained on your Product's storage media since such storage media may be erased, replaced and/or reformatted during the Warranty service. Furthermore asked to remove all personal information, and, if the Product is to be delivered or sent to Zound Industries or to a Zound Industries ASC, to provide such with all system keys or passwords in order to provide a sufficient, free, and safe access to your Product.

After Warranty service, your Product (or a replacement product) will be returned to you with its original configuration and subject to applicable updates. Zound Industries may install system software updates as part of Warranty service that will prevent the Product from reverting to an earlier version of the system software. Third party applications installed on the Product may not be compatible or work with the Product as a result of the system software update and Zound Industries or a Zound Industries ASC is not responsible for recovery or reinstalling software programs, data and information.

If you are not the owner of the Product you must obtain authorization from the owner before asking for Warranty service.  

 

The warranty service.

For information related to the Warranty service, please contact Zound Industries via e-mail at the address stated at the website.

If you do not have internet access or the Product is still not functioning properly after taking contact with Zound Industries and following instructions received, contact Zound Industries via other means of communication or contact a local Zound Industries ASC (Zound Industries may provide information of where to locate such Zound Industries ASC), and you will receive help to determine whether your Product requires service and be informed which of the Warranty service options set out below that Zound Industries will provide.

Before receiving Warranty service you may be asked to present proof of purchase details, provide information to diagnose potential issues with your Product and to follow procedures and instructions for obtaining Warranty service, such as following instructions for packing and shipping the Product when receiving mail-in service as described below.

Zound Industries will at its option, depending on the individual circumstances, provide Warranty service through one or more of the following options:

Carry-in service. Zound Industries may request that you return your Product to a Zound Industries ASC. After Warranty service, you may upon notice retrieve the Product from the Zound Industries ASC, or the Product will be sent to you directly.

Mail-in service. If Zound Industries elects to provide service through its mail-in service, Zound Industries will send you prepaid waybills, so that you may ship your Product to a Zound Industries ASC. Please note that you will need to provide your own packing material and that the packaging of the Product is required to fulfill the specifications set forth by the relevant shipping company. After Warranty service, the Product will be sent to you.

Do-it-yourself ("DIY") service. Under DIY service Zound Industries will provide you with a replacement product, part or accessory with instructions for replacement. For the DIY service, Zound Industries may require return of the replaced product, part or accessory, and Zound Industries may therefore require a credit card authorization in an amount corresponding to the price of the replacement product, part or accessory, as security for such return. If you follow the request and return the replaced product, part or accessory, Zound Industries will cancel the credit card authorization. If you fail to follow the request Zound Industries reserves the right to charge your credit card for the authorized amount. Note: Zound Industries is not responsible for any costs, including labour costs, you incur relating to the DIY service.

Service options may be limited if requesting service in a country that is not the country of purchase for the Product. In the event that service for the Product is not available in such country, you may contact Zound Industries to receive information related to service and any additional charges for shipping and handling that may apply before rendering service. You may seek service in a country that is not the country of purchase and in such case you are responsible for all custom duties, VAT and other associated taxes and charges and for complying with all import and export laws and regulations applicable.

 

Limitation of liability.

A) Entire agreement:

Other than the mandatory consumer law rights to which you are entitled, all warranties, conditions and other terms not set out in the Warranty are excluded from the Warranty. As a result, this Warranty is your exclusive warranty and replaces all other warranties or conditions, express or implied, including, but not limited to, any implied warranties or conditions of merchantability or fitness for a particular purpose.

Some countries do not allow limitations on warranties or on how long warranties, conditions and/or implied terms may last, in that event, such warranties apply only to the extent and for such duration as required by law and are limited in duration to the warranty period, if applicable under such law.

B) Disclaimer in relation to data:

Zound Industries does not warrant, represent or undertake that it will be able to repair or replace any Product under the Warranty without risk to and / or loss of information and / or data stored on the Product.

C) Limitation of liability:

In no event shall Zound Industries be liable for

  1. any losses or damages related to the defects in materials and workmanship of the Product;

  2. any losses that were not caused by Zound Industries breach of the Warranty;

  3. any loss or damage that was not, at the time of your purchase of the Product, a reasonably foreseeable consequence of Zound Industries breaching the Warranty; or

  4. losses relating to any business of yours, loss of profits, loss of data or loss of opportunity.

The limitation of liability of the Warranty shall not apply to (i) death or personal injury; (ii) fraud or fraudulent misrepresentation; or (ii) any other liability that cannot be limited or excluded as a matter of law.

 

Privacy.

If you obtain service under this Warranty, you authorize Zound Industries (as controller) and the Zound Industries ASC to store as processor, use and process information about your Warranty service and your contact information, including name, phone numbers, address, and e-mail address. Zound Industries and the Zound Industries ASC may use this information to perform service under this Warranty. Zound Industries and the Zound Industries ASC may contact you to inquire about your satisfaction with the Warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, you authorize Zound Industries and the Zound Industries ASC to transfer your information to any country where Zound Industries (which countries may not have as strict legal requirements for the protection of personal data as in your country) do business and to provide it to entities acting on Zound Industries behalf for the provision of services required by Zound Industries.

If you want information about how Zound Industries is processing your personal data and/or want any personal data to be rectified or deleted, please contact Zound Industries at the address stated in this document.  

Zound Industries will maintain and use customer information in accordance with the Data Protection Directive 95/46/EC set by the European Parliament & Council as implemented into national legislation, or if outside of the EC, any applicable laws related to handling of personal information.

 

General.

If any of the term and conditions set out in this Warranty is held to be illegal or unenforceable, it shall be severed from the Warranty and the legality or enforceability of the remaining terms shall not be affected.

The Warranty is governed by and construed under the laws of the country where the Product was originally purchased. No third party, including Zound Industries ASCs, or any of their employees, are authorized to make any modification, extension, or addition to the Warranty.

When contacting Zound Industries charges may apply depending on your location. Please contact your network operator for details.